Last night, I issued a tweet with a photo saying always check labels. I still hold this true because so many things are mislabeled. In this case however, I discovered after Turtle Mountain sent me a direct message saying they are looking into the issue, that in this case, it was my mistake and they are doing a good job with their labeling. They asked if I still had the packaging and after rummaging thru the recycle bin, I discovered the lids were mixed up.
At my son’s birthday on Monday, I had 2 flavors of the SO Delicious coconut milk ice-cream out. We had the divine Cookie Dough and the luscious Vanilla bean. We used up one Vanilla Bean and the lids got mixed up. Someone (probably me) put a Vanilla Bean lid on the cookie dough ice-cream. When I grabbed it last night, I didn’t see the discrepancy. However, as I usually do when I eat, I read and last night was reading the back of the ice-cream container. Hey, it was the closest thing around. I saw soy listed and then the lid with the Soy Free. Forgetting we had another flavor earlier, I jumped to the tweet. I had earlier that day seen another product from another company mis-labeled. So, it’s common and frustrating. In this case, So Delicious and Turtle Mountain did everything right, including check back quickly.
So Delicious and Turtle Mountain, I deeply apologize for my tweet and hope I didn’t cause any damage. I greatly appreciate your swift response to the issue, as do my followers. And am more than happy to continue to buy your lovely ice-cream and milk products. As it was, I had figured it might simply be an oversight.
I tweeted my mistake back to @So_delicous and they graciously replied: Thank you for letting us know. We take allergen i.d. very seriously…”
Turtle Mountain and So_Delicous, Thank you for assuring customers are safe and for going through the Certified GlutenFree process as well as taking care with allergen I.d. Thank you also for your swift response and again, I deeply apologize for my mistake.
Best Regards and with gratitude,